Tess was great to work with. Always quick to respond and ready to show us that new possibility. When we did find our dream home and it didn't appraise correctly Tess was right on it, and corrected it in 24 hours! We ended up buying a new home from a developer and the did their best to exclude our chosen representative, but Tess stated on top of it anyway. To be frank, there wasn't a lot of negotiation because builders aren't negotiating much now and won't talk to realtors at that stage.